Speech Analytics
Quality speech analytics software is the key to good customer service. For over 5 years, CallMiner has been delivering innovative solutions that deliver near real-time customer intelligence from Call Center recordings. With their market-leading position they have provided comprehensive solutions to Fortune 1000 companies as well as crucial speech analytics technology to best-in-class partners in the fields of call recording, workforce management, and CRM. Thanks to an advanced suite of applications, CallMiner allows managers and executives to get a better understanding of why customers call, what they are saying, and how their agents are responding.
The powerful speech analytics solutions let CallMiner extract accurate and complete information on every customer call. This incredibly valuable data from the Call Center represents a gold mine of knowledge that can be used to improve business in all areas from customer satisfaction to marketing effectiveness. With CallMiner, every word, every silence, and every sigh is automatically analyzed to tell you everything you need to know about customer concerns and agent responses. With this call center analytics software you will understand what every customer call is about, and what it means to your business. Even though you can’t listen to every customer call, CallMiner can.